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Saint-Barth

Le Carl Gustaf

barthelemy 1 Saint-Barth
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FREQUENT ASKED QUESTIONS

PRIVATE ACCOUNT AND INFINIMENT BARRIÈRE PROGRAMME

Logging into my personal account

How do I log into my Personal account?
You log into your personal account using your username (your email address) and your personal password.

How do I activate my account?
If you are an Infiniment Barrière member but you do not have an account on the new private area of Hôtels Barrière, you must activate your account to have access to new offers and to continue to enjoy all your benefits in our establishments.
Go to thewww.hotelsbarriere.com page, in the “Activate your account” section, and click on “Activate your account” and then follow the instructions.

I have forgotten the username and/or the password to log into my personal account?
On the login page, simply click on “forgotten password” and an email will be sent to the account address. You simply need to click on the link it contains to then reset the password.

I want to change my password?
Go to the “My Profile” section, click on the link provided for this purpose and then follow the instructions to update your password.

I also have an account on the private area of the casinosbarriere.com website?
Since Hôtels Barrière and Casinos Barrière form part of the same group (groupe Barrière), if you create a personal account on both sites, your usernames must be the same in both areas (same email address and same password). Changing your username and/or your password on one of the two spaces, automatically changes it in the other space.

 

Information about my account

How do I change my last name, first name or date of birth in my personal space?
This information cannot be edited online. Please contact us on +33 (0)1 73 60 01 23 for any request to change this information.

How long does it take to update information on my account?
Updated information in the private space is immediately visible on your account. This information will be taken into account within 36 hours in our databases. Within this period you may therefore receive communication from us even if you have unsubscribed.

How do I unsubscribe from a newsletter?
Go to the “My Profile” section to change your preferences relating to Barrière communications.

 

My Infiniment Barrière level

What are the levels within the Infiniment Barrière programmes and how can I access them?
The Infiniment Barrière programme has 2 levels.

Découverte (discovery) level is assigned:

 

  • To any person creating a personal account in the private space of the hotelsbarriere.com website not having previously stayed in a Hôtel Barrière.
  • To any person creating a personal account on hotelsbarriere.com website and not having stayed in a Hôtel Barrière in the past 3 years booked on the www.hotelsbarriere.com website or by calling our booking centre.

 

Infiniment status is assigned:

 

  • To customers who are already members of the Infiniment Barrière loyalty programme, who activate their new personal account.
  • To any person creating a personal account in the private space and staying in a Hôtel Barrière booked on the www.hotelsbarriere.com website or by calling our booking centre.
  • To any person creating a personal account in the private space of the hotelsbarriere.com website who has stayed at least once in a Hôtel Barrière in the past 3 years booked on the www.hotelsbarriere.com website or or by calling our booking centre.

What are the benefits of each level?

Découverte level allows you to:

  • enjoy a 5% discount all year round on certain rates
  • get early access to national offers
  • get access to private offers

Infiniment level allows you to:

  • enjoy a 5% discount all year round on certain rates
  • get early access to national offers
  • get access to private offers
  • receive special treatment on your birthday
  • enjoy permanent benefits in our hotels
    • Sunday nights at a guaranteed priceo 10
    • 10% discount at Casino Barrière restaurants
    • Glass of champagne and 10% off dinner at Fouquet’s Paris
    • 20% off certain treatments in the Spa at the Fouquet’s Paris hotel
    • Up to 15% off certain treatments at the Spa in Enghien-les-Bains

How do I sign up for a member offer?
To benefit from an offer reserved for Infiniment Barrière members, you must make your booking on the www.hotelsbarriere.com website.
When booking your stay, you must identify yourself as an Infiniment Barrière member by being logged into your personal account, and then selecting the desired offer or entering your member number when booking once you have selected the hotel and the date on our website.

The Infiniment Barrière card

Who can benefit from the Infiniment Barrière card?
The Infiniment Barrière card is restricted to members with Infiniment status.

What must do I do to receive my card?
The card is sent to you automatically by post upon obtaining Infiniment status, sent to the postal address you have entered in your personal space, within 30 days.

How long is my Infiniment Barrière card valid for?
Your Infiniment Barrière loyalty card has an unlimited lifetime.

What should I do if I have not received my card within 30 days? 
You must contact our services by email at infiniment@groupebarriere.com.

What should I do if I lose my Infiniment Barrière card or if it is stolen? 
In the event of loss or theft of your loyalty card, you must contact our services by email at infiniment@groupebarriere.com. We will send you a new card as quickly as possible.